StorageCraft End of Life and End of Support Policy

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StorageCraft Technology Corporation strives to make fast, dependable, and complete backup and disaster recovery a reality. We at StorageCraft are committed to maintaining our products’ renowned reliability, and so we continually develop and improve our product line. As our products and technologies evolve, we find that older software versions and products become obsolete.

End of Life (EOL) marks the day we discontinue sales and distribution of a particular StorageCraft® software product, version, or versions. Eventually, we also end support for these products (End of Support or EOS) .

EOL and EOS announcements

End of Life and End of Support for StorageCraft ImageManager 4.x and all prior versions

As of September 10, 2013, StorageCraft Technology Corporation discontinued offering StorageCraft ImageManager™ 4.x and older. If you are using 4.x or a prior version, please download a more recent version.

StorageCraft will provide support services to customers, based on their support or maintenance agreements, for StorageCraft ImageManager 4.x and older through September 30, 2013. Following this support period, StorageCraft will offer self-support resources such as Knowledge Base articles and Support Forum for customers who remain on StorageCraft ImageManager 4.x, but not for prior versions.

End of Life and End of Support for ShadowProtect 4.x and all prior versions

As of July 16, 2015, StorageCraft Technology Corporation discontinued sales and distribution of StorageCraft ShadowProtect® 4.x and all prior versions. All StorageCraft partners that previously distributed ShadowProtect 4.x or prior versions will now be distributing ShadowProtect 5.x or StorageCraft ShadowProtect SPX. You may want to download an update or buy a more recent version.

StorageCraft will provide support services to customers, based on their support or maintenance agreements, for ShadowProtect 4.x through July 16, 2016. Following this support period, StorageCraft will offer self-support resources such as Knowledge Base articles and Support Forum for customers who remain on ShadowProtect 4.x. StorageCraft no longer provides support services or self-support resources for ShadowProtect versions prior to ShadowProtect 4.x.

End of Life and End of Support for StorageCraft ShadowMode software

Several years ago, StorageCraft informed partners and customers that we would no longer continue to develop the StorageCraft ShadowMode™ family of security software. There had been no additional development of ShadowMode—including improvements, updates, or bug fixes—since 2006. For this reason, StorageCraft decided to discontinue sales and support for all ShadowMode products effective December 31, 2010. Support services for ShadowMode are no longer available. Support articles in the Knowledge Base that pertain to ShadowMode products are no longer available. A few Support Forum ShadowMode threads exist.

If you have questions about these policies, please contact your account representative, or email us at contactus@storagecraft.com.

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