ShadowProtect Support

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Please visit the StorageCraft Online Support Site, it is an invaluable resource containing the forums, knowledge base, FAQ's.

StorageCraft® ShadowProtect® offers users total control of their backup and disaster recovery. Get the most out of ShadowProtect by including StorageCraft Support.* If your disaster recovery plan includes after business-hour needs, make sure you're ready in advance.

Options That Fit Your Needs

StorageCraft offers a variety of support options designed to meet your unique needs.

  • Standard Support (Maintenance)
    ShadowProtect products* come with a Maintenance Agreement that includes one year of Standard Support. With Standard Support, business users and partners can rest assured they'll receive a response within two business hours or less when an emergency-level support case is submitted Monday through Friday between 7 a.m. and 7 p.m. in the user or partner's local time zone. Additionally, during the maintenance period, users and partners have free access to all software updates and upgrades. Standard Support can be renewed annually.
  • Premium Support
    As an add-on to active Standard Support, Premium Support features 24x7 service and ensures a telephone response within one hour for any emergency-level support case submitted. Plus, our technicians will work with users over the phone and online until the emergency-level case is resolved. Please note: Premium Support is not available on ShadowProtect IT Edition or MSP licenses. Premium Support available in North America only (English)
  • Incident Support
    Ideal for Managed Service Providers, Incident Support provides single issue support when you need it most. Available in single or multipacks, this option allows you to arrange for backup support only when you need it. Just like Premium Support, Incident Support features 24x7 service, and ensures a telephone response within one hour or less when an emergency-level support case is submitted. Incident Support can be used whether or not there is an active Standard Support Maintenance Agreement in place. Incident Support available in North America only (English)

Local, Reliable Experts

StorageCraft backup and disaster recovery software is backed by an internal team of highly trained and experienced technical support experts. Based in the United States, our experts are closely tied to StorageCraft product developers, ensuring they have access to all the resources they need to assist users with a full range of technical issues. These factors allow StorageCraft to provide fast, efficient support every time.

Contact Support:
North/South America Asia/Pacific Europe


* ShadowProtect Granular Recovery for Exchange does not include Standard Support. Maintenance agreement sold separately. MSP subscriptions include Standard Support while the MSP subscription is in effect.